This page (along with the documents referenced therein) tells you the terms and conditions under which you will be able to use our website www.aphroditedirect.com ("Website Terms") and the terms under which we sell our products to you (the "Product Distribution Terms").
2 Information about us
The website www.aphroditedirect.com belongs to the company with the name "EMPRISE GROUP IKE", based in Heraklion, Crete, 3rd Septemvriou str., no. 39, Tax Identification Number 800 988 790, Tax Office of Heraklion, (hereinafter Company), tel. Contact 2810372128, e-mail: info (at) aphroditedirect.com. Our online store is the official distributor of Aphrodite products.
Part Α– Website Terms
Please read these Website Terms carefully before using the Website. By using our website, you declare that you accept these Website Terms and that you agree to comply with them.
Your unconditional acceptance of the following terms is a condition of access and use of this website. Acceptance of the terms is presumably irrevocable from the moment these terms are inherent in a conspicuous place and access to them is indicated and facilitated by appropriate means, according to transactional manners.
3 Access to our website
Access to our website is granted on a temporary basis, and we reserve the right to revoke or modify the service we provide on our website without notice (see below). We are not responsible if for any reason our website is not available at any time or for any period.
You are responsible for taking all necessary measures so that you can access our website. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of, and comply with, these terms.
4 User account
If you have registered on our website with a user account you will need to choose a username (email address) and password. You will be responsible for the safekeeping of your username and password and preventing unauthorized access to your account. You are responsible for all activities that take place using your account. You should take all necessary steps to ensure that your username and password are confidential and secure and you should notify us immediately by email at info (at) aphroditedirect.com if you have reason to believe that your username and / or password have been disclosed to anyone else, or if your account is, or is likely to be used in an unauthorized manner.
You take responsibility that the information you provide to us is correct, complete and not inappropriate in any way. You agree to notify us immediately of any changes to the information you provided during your registration. You can access and update the information you have given us in the My Account option (click here) in the section of our website.
5 Trust in the information entered
Warning: The information on our site is provided for informational purposes only and is not a substitute for professional medical advice. Nothing on our Website is a recommendation regarding the treatment of any disease or illness related to health, and not all conditions will respond to the treatment of disease or illness in a natural way. In general, for serious illnesses or health advice, you should see a specialist. Comments or any other material posted on our website are not intended to provide any kind of trust advice. Therefore, we disclaim any responsibility that arises from the complete reliance on the information we provide by any visitor to our website, or by any person who may have been informed of any of our information.
We do our best to always ensure that the information on our website is correct and accurate. Despite our best efforts, the Website may contain errors. We do not accept responsibility for the loss or damage caused by inaccurate information. If you find information you think is incorrect, you can let us know at info (at) aphroditedirect.com.
6 Intellectual property rights
We are the owner or licensee of all copyrights on our Website, and the material published on it. These works are protected by copyright laws and conditions around the world. All these rights are reserved.
Our Company retains the intellectual property. of this website and the individual websites of which it is composed, which are independently protected as original works of art design and applied arts, according to the specific conditions of the law as well as collections of works (art. 2, n .2121/1993). Intellectual property rights are acquired primarily without formalities. Furthermore, the websites of this website are also protected as databases, as long as they have the features of a database. The distinctive features and the distinctive title of the online store and the distinctive features of the products available in the online store are protected by the current legislation on trademarks (Law 2239/1994) according to the specific conditions and definitions of the law.
You can print a copy and download excerpts, from any page (s) of our website for your personal use and you can draw the attention of others to material published on our website.
You may not modify the paper or digital copies of any material you have printed or downloaded in any way, and you must not use any images, photographs, videos or audio sequences, or any graphics separate from any accompanying text.
Our position (as well as those who have contributed) as the authors of the material on our website should always be recognized.
You must not use any part of our website material for commercial purposes without obtaining permission from us or our licensors to do so.
You may not use without our consent all logos, brands and trademarks used on the Website, including, but not limited to, AphroditeDirectLimited or its affiliates.
7 Published material and comments on our website
Whenever we post any comments or material on our website, you must comply with the content of the rules listed below. We will not be responsible or accountable to third parties for the content or accuracy of the material posted by you. We reserve the right to remove any material you post on our website if, in our opinion, this does not comply with the content of the rules set out below.
We will cooperate fully with any law enforcement authorities or court order that requests or directs us to disclose the identity of the person who publishes or transmits information or material through our Website. You must let us know as soon as you notice any illegal or prohibited use of our Website by third parties.
Any post posted by you will be considered non-confidential and you will own the copyright to it. We have the right to use this material for any purpose and to display the name you submit in relation to that material. We also have the right to disclose your identity to any third party who claims that any material published or uploaded to our site is a violation of their copyright or privacy rights.
You are responsible for posting on the Website using your account and you agree that you will not:
(a) post or include in any message or post on the site any material that is obscene, misleading, inaccurate, homophobic, sexual, unacceptable, racist, sexist or illegal
(b) post or transfer anything on the Website that is harmful to our software, computer systems, data or the Website
(c) defame, abuse, harass, monitor, threaten or in any way violate the legal rights of others (including privacy and publicity rights)
(d) advertise or offer to sell any goods or services for commercial purposes
(e) conduct or promote surveys, contests, pyramids, or chain mail
(f) impersonate another natural or legal person or falsify or delete author features, legal or other notices or holder names or labels
(g) use offensive usernames and you will not use inappropriate language
(h) promote violence
(i) send or post the same message or link without discrimination repeatedly (spam)
(j)violate any copyright, database rights or trademark of any other person
(k) you give the impression that the post comes from us, if that is not the case.
We advise you not to disclose personal information about yourself in any posts.
8 Our website changes regularly
Our goal is to update our site regularly, so the content can change at any time. If necessary, access to our website may be suspended, or closed indefinitely. Any material on our website may be out of date at any time, and we have no obligation to update such material.
9 Information about you and your site visits
10 Viruses, hacking and other crimes
You must not abuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You should not attempt to gain unauthorized access to our website, the server column on which our website is stored, or any server, computer or database linked to our Website. You must not attack our website through a denial-of-service attack or denial-of service attack.
Violation of this provision constitutes a criminal offense under the Computer Misuse Act of 1990. We will report any such breach to law enforcement and work with the authorities to disclose your identity to them. In the event of such a breach, your right to use our Website will terminate immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful hardware that may infect your computer hardware, computer programs, data or other proprietary hardware due to the use of our website or to download the material published on it, or on any website linked to it.
11 Connection to our website
You can link to our homepage, as long as you do so in a way that is fair and legitimate and does not harm our reputation or benefit others, but you should not create a link in such a way as to imply any form of linking, approval or support from us where it does not exist.
You should not create a link from any website that does not belong to you.
Our website should not be framed on any other website, nor can you create a link with any part of our website other than the homepage. We reserve the right to revoke the license that allows you to log in without notice.
The website from which you link to our web page must not contain inappropriate, offensive or illegal content or any other content that may damage our brand reputation.
If you wish to make any use of the material on our website, other than those set out above, please send your request to info (at) aphroditedirect.com.
12 Connection from our site
Where our site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of these websites or resources and we do not accept any responsibility for them or for any loss or damage that may result from their use.
While we have no obligation to actively participate by posting on the Website, you may report any material that you believe is in violation of the rules set out in advance by sending us an email at info (at) aphroditedirect.com. In the event of a complaint, we will review the post or material in question and reserve the right to disclose the information necessary to comply with applicable law or regulation, or to process, refuse to publish or remove any information or material, in whole or in part for any reason at our sole discretion.
14 Product purchases
The following sections 14 to 27 specify the terms and conditions under which we provide products (the "Products") listed on the Website for you. By ordering one of our products, you agree to be bound by these Product Terms. If you refuse to accept these Product Terms, you will not be able to order any of our products from the Website.
15 Local Laws
We do not accept any liability arising from any attempt by you to purchase or any subsequent delivery of the Products if such action from your location is prohibited or illegal. Legal advice should be taken in case of doubt and you should remain fully responsible to ensure that you have the right to purchase our products from the area where you visit the site and from where they are imported.
16 Your situation
To place your order on the Website you must be:
(a) legally able to access binding contracts
(b) at least 18 years old, unless a parent or guardian oversees your order
17 Product purchase and contract preparation
After placing an order through our website, you will receive an email from us acknowledging that we have received your order. We will confirm the shipment of your order for you by sending an e-mail confirming that the product has been shipped (the "Confirmation Shipping").
The contract between us (the "Contract") should be formed only when we receive the payment from you.
We may refuse to accept an order in cases that include but are not limited to:
(a) your payment has not been approved
(b) that you do not meet the necessary conditions listed above
(c) the product (s) you ordered are not available from stock and / or suppliers
(d) in the event of an error in the pricing or description of a product
We reserve the right to cancel orders without prior notice. If we cancel any order, it will be free of charge for you and any payment received for that order will be refunded to you in accordance with our return policy set out below.
18 Consumer rights
Product returns are accepted within 14 days of receiving your order in accordance with our return policy listed below and only for the following cases:
(a) Defective products
If the products are defective, damaged during shipment or have incorrect description, please contact us at firstname.lastname@example.org as soon as possible to receive shipping instructions.
(b) Right of withdrawal
For reasons of hygiene you reserve the right to unjustified return of products for products that are sealed, have not been used and are in re-marketable condition.
The products must be sent at the expense of the sender to the customer service department at 3rd Septemvriou str., no. 5, Ammoudara Gaziou, Heraklion, Crete, PC 71414, Greece.
19 Return policy
Each refund will be made in the same way (bank deposit or credit card or Paypal payment) as originally used and with the same beneficiary details. Any return due will be made no later than 14 days from the day we receive the products.
We will refund your money if:
(a) you have canceled the contract in accordance with your legal rights under the Consumer Contracts (cancellation information and surcharges) issued in 2013, once we have received the relevant products or
(β) you have returned our defective products following relevant communication within 14 days of your order
We will review the returned product and notify you of your return by e-mail within a reasonable time. We will process your return as soon as possible, and in any case, within 14 days we will notify you if you have the right to a refund for defective, damaged or incorrectly described products.
Products returned by you due to an error, shipping damage or incorrect description will be refunded in full, including a refund of the shipping charges for sending the item to you. We do not issue refunds of postage or return labels made for any of the above reasons.
20 Availability and delivery
Customer service is very important to us at Aphrodite Skin Care. We try to make sure that all the products mentioned on our website are in stock and the pricing is true and correct. Most orders are processed within 1-3 business days (processing time does not include weekends). All purchases are subject to approval by the bank prior to processing. Only authorized purchases will be processed and shipped.
Orders from Greece and Cyprus are sent via Geniki Taxydromiki, while orders from abroad will be sent via TNT or UPS. When your order is ready to be shipped, you will receive a confirmation of the shipment by email. The email will contain details about the shipment and the tracking number of your parcel.
All offers under the "OFFERS!" link are limited time offers and depend on the availability of the product. Each product with a special offer can be purchased more than once by any customer until it runs out.
The shipping cost of each order is calculated in your cart. For orders within Greece under 25€, the shipping cost is 2,5€. For European destinations the shipping cost is 19,90 €. For international destinations or remote location the shipping cost is 39,90 €.
Shipping costs are zero in the following cases:
- For orders over 25€ within Greece
- For orders over 125€ in European destinations
- For orders over 150€ in United Kingdom, Switzerland, Norway, Iceland
- For orders over 250€ in international destinations or remote areas
If there is an offer at our online store that concerns shipping costs, then the shipping cost may be zero regardless of the value of the order. For this offer there will be a written report on the home page of the website.
Delivery time is calculated in:
- 1-3 working days for destinations within Greece
- 2-9 working days for European destinations
- 4-12 working days for international destinations
Delivery time may be increased due to increased workload of couriers or due to delivery in an inaccessible area for destinations within Greece
Special care must be taken when entering your contact details. Your address must be correct and include all information necessary for the proper delivery of the parcel. In the event of errors or omissions we do not take any responsibility for any additional shipping charges that may arise to correct the delivery address.
While we do everything we can to ensure that your parcel is cleared through customs, we advise you to check with your local customs office before importing any product in your country that may stop or be subject to customs charges. Aphrodite Direct will not be responsible for charges in case your shipment is stopped, charged or transferred to customs.
If you order products from the Website for delivery outside the European Union, they may be subject to import duties and taxes that are imposed when the delivery reaches its destination. Please note that you will be responsible for the payment of any import duties and taxes, as we have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before ordering.
21 Product ownership
The products will be under your responsibility from the moment they are delivered to you. Ownership of the Products will only be transferred to you upon receipt of full payment of all amounts due in connection with the products, including delivery charges.
22 Price and payment
The price of any products will be the one mentioned on the website during your visit to our website, except in cases of obvious error.
The prices include VAT but the delivery costs are excluded, which will be added to the total amount due.
Prices may change at any time, but the changes will not affect your existing orders, even if you have not paid for them.
Despite our best efforts, some of the products listed on the website may have incorrect prices. We will normally check prices as part of our shipping process, so that when the correct price of a product is less than our price, we will charge the lowest amount when we ship your product. If the correct price of a product is higher than the price listed on our website, we will either contact you for instructions before sending the product, or we will reject your order and notify you of the rejection.
We have no obligation to provide the product to you at the wrong (lower) price, even after we have confirmed your order or sent you a distribution confirmation if the pricing error is obvious and unquestionable and could reasonably be recognized by you as a wrong pricing.
Payment for the products can be made by bank deposit, use of credit card or via PayPal.
Payment via Viva Payments and Paypal is made immediately and so is the process of your order.
In case of a bank deposit the transfer of money may take up to 2 working days. The process of sending your order will start after confirmation from the cooperating bank.
23 Facts beyond our control
We will not be liable or responsible for any non-performance of any obligations arising out of any contract or these Product Terms, or delays in fulfilling any of our obligations arising from a contract caused by events beyond our reasonable control.
24 Written announcements
All announcements given by you to us should be given to email@example.com .We can inform you in the email you provide to us when you place an order. Your notice will be deemed to have been received and as soon as it is posted on our website, 24 hours after sending your email. In order to prove the delivery of a notice it will be sufficient to show that the message was sent to the email address given to us by the recipient.
25 Our responsibility
The material displayed on our website is provided without warranties, conditions or guarantees as to accuracy.
Nothing in these Product Terms is intended to limit or exclude any legal rights you may have as a consumer (if any).
In case you encounter a reaction to one of our products, please call our Customer Advice Line (+30) 2810372128 or contact us at info (at) aphroditedirect.com.
Part B – General Terms
Nothing in the Website or in the materials that are accessible through the website, other than the Product Terms, is intended to constitute any binding agreement. In particular, the notes on the products that refer to an "invitation to treatment" (ie are not proposals that will be binding on your supposed acceptance) and are "depending on availability".
These terms and any document expressly referring to them represent the entire agreement between us and supersede any prior agreement or understanding between us. In concluding the contract, neither of us has relied on any statement, commitment or promise made by the other prior to the contract, unless expressly stated in these terms.
27 Jurisdiction and applicable law
Greek courts will have exclusive jurisdiction over any claim arising out of, or in connection with, a visit to our website, although we reserve the right to sue you for breach of these terms in your country of residence or any other relevant country.
These terms and any dispute or claim arising out of or in connection with them or their subject matter, or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Greece and with territorial jurisdiction the courts of Heraklion, Crete
If you have any questions about these terms or the information on our website, you can contact us at info (at) aphroditedirect.com.