Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Our return policy applies exclusively to purchases made directly through the official Aphrodite Skincare online store. Before requesting a return, please make sure that your purchase was made through our e-shop and that you received an order confirmation email from support@aphroditeskincare.com. Products purchased from other retailers, marketplaces or distributors must be returned directly to the original place of purchase in accordance with their return policy.

To be eligible for a return, products must be unused, unopened and in their original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@aphroditeskincare.com. Returns must be sent to the following address:

Emprise Group I.K.E.
3is Septemvriou 39
Gazi, 71414 Crete
Greece

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Unless the product is defective, damaged, incorrect, or otherwise required by applicable consumer law, return shipping costs are the responsibility of the customer. 

You can contact us with any questions regarding returns at support@aphroditeskincare.com.

Damages and Issues

Please inspect your order when it arrives. If an item is defective or damaged, or you receive the wrong product, please contact us as soon as possible at support@aphroditeskincare.com so we can evaluate the issue and arrange an appropriate solution.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of cosmetic or personal care products that have been opened, unsealed or used where the product is not suitable for return for health protection or hygiene reasons.

This restriction does not affect your statutory rights in relation to defective, damaged or incorrectly supplied products.

Exchanges

We do not process direct exchanges. The fastest way to receive a different product is to return the eligible item you have and, once the return has been accepted, place a new order for the product you want.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without giving a reason, subject to the exceptions provided by applicable consumer law.

To exercise your right of withdrawal, please contact us at support@aphroditeskincare.com within the 14-day period.

Products should be returned in their original condition and packaging. Sealed goods that are not suitable for return for health protection or hygiene reasons may not be eligible for return once unsealed. This may apply to certain cosmetic and personal care products.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods.

Your statutory rights are not affected by our additional 30-day return policy.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process and post the refund.

For returns made under the EU right of withdrawal, refunds will be handled within the time limits required by applicable consumer law. We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at support@aphroditeskincare.com.