Shipping policy
Order Processing
Once your order has been successfully placed and you have received your order confirmation email, we will begin processing your order.
Orders are normally prepared and dispatched within 1–3 business days after payment has been successfully accepted. Orders placed and paid before 14:00 (Greece time) may begin processing on the same business day.
Orders are processed and dispatched on business days only. Weekends and public holidays are not included in processing times.
Once your order has been dispatched, you will receive a shipping confirmation with the available tracking information.
Shipping within Greece
Orders within Greece are shipped with Geniki Taxydromiki.
- Shipping cost: €3.90
- Free shipping: Orders of €39 or more
- Estimated delivery time: 1–3 business days after dispatch
There is no additional shipping charge for deliveries to remote or hard-to-reach areas.
Delivery may occasionally take longer due to increased courier volumes, remote delivery locations, public holidays or circumstances outside our reasonable control.
Shipping within the European Union
For deliveries to European Union countries, excluding the destinations listed separately below:
- Shipping cost: €19.90
- Free shipping: Orders of €120 or more
- Estimated delivery time: 2–9 business days after dispatch
Orders are shipped with one of our international courier partners.
Finland and Sweden are subject to the separate shipping rates shown in the following section.
Shipping to the United Kingdom, Norway, Finland, Sweden, Serbia, Iceland & Israel
The following shipping rates apply to orders delivered to the United Kingdom, Norway, Finland, Sweden, Serbia, Iceland and Israel:
- Shipping cost: €24.90
- Free shipping: Orders of €150 or more
- Estimated delivery time: 2–9 business days after dispatch
Orders are shipped with one of our international courier partners.
International Shipping
The following rates apply to orders delivered to Australia, Canada, New Zealand, Hong Kong, South Korea, the United Arab Emirates and Saudi Arabia:
- Shipping cost: €39.90
- Free shipping: Orders of €250 or more
- Estimated delivery time: 4–12 business days after dispatch
Orders are shipped with one of our international courier partners.
Free Shipping Promotions
From time to time, APHRODITE SKINCARE may offer promotional free shipping with different minimum order values or conditions.
Where a free shipping promotion is available, the conditions displayed on our website at the time of your order will apply instead of the standard shipping rates above.
Delivery Times
All delivery times shown above are estimates and begin from the date your order is dispatched, not from the date the order is placed.
Although we work with our courier partners to deliver orders within the estimated timeframe, delays may occasionally occur due to increased courier volumes, customs procedures, adverse weather conditions, public holidays, remote delivery locations or other circumstances outside our reasonable control.
If your shipment is significantly delayed, please contact us at support@aphroditeskincare.com. We will contact the courier and assist in investigating the status of your shipment.
Lost or Damaged Parcels
We take care to prepare and pack every order securely before dispatch. Products are carefully protected to minimise movement and the risk of damage during transportation.
If your parcel appears to have been lost during transit or arrives damaged, please contact us as soon as possible at support@aphroditeskincare.com.
We will investigate the circumstances with the relevant courier and work with you to provide an appropriate solution in accordance with your applicable consumer rights.
If your parcel arrives visibly damaged, we recommend taking photographs of the outer packaging and the affected products before disposing of the packaging, as these may be required to investigate the shipment with the courier.
Customs, Duties & Import Taxes
For orders delivered outside the European Union, APHRODITE SKINCARE does not charge or collect customs duties, import duties or other customs-related charges at checkout.
Depending on the destination country and applicable local regulations, customs authorities may impose additional duties, taxes or fees when your order enters the country.
If such charges are imposed, they are the responsibility of the recipient and must be paid directly to the relevant authority or courier.
Customs regulations and charges vary by country and are outside our control. We are therefore unable to predict whether charges will be imposed or what their amount may be. If you require further information before placing your order, we recommend contacting your local customs authority.
Customs clearance procedures may also result in additional delivery time. We will assist where reasonably possible with shipment-related information, but customs clearance decisions and processing times are controlled by the relevant authorities.
Questions About Your Shipment
If you have any questions regarding your order, delivery or tracking information, please contact us at: