Terms of service
OVERVIEW
Last updated: September 23, 2026
These Terms of Service (“Terms”) govern your use of the APHRODITE SKINCARE website and online store and any purchases made through it.
The website and online store are operated by Emprise Group I.K.E., trading as APHRODITE SKINCARE (“APHRODITE SKINCARE”, “we”, “us” or “our”). Our online store is powered by Shopify.
By accessing our website or placing an order, you agree to these Terms, together with our Privacy Policy, Refund Policy and other policies referenced on our website.
Nothing in these Terms limits or excludes any rights granted to consumers under applicable mandatory consumer protection law.
1. About Our Online Store
APHRODITE SKINCARE offers cosmetic and personal care products through this online store.
You may use our website and purchase our products only for lawful purposes. When placing an order, you must provide accurate, current and complete information necessary to process your purchase, payment and delivery.
If you create a customer account, you are responsible for keeping your account credentials secure.
2. Our Products
We make every reasonable effort to present our products accurately, including their descriptions, images, sizes and characteristics.
However, product colours and appearance may vary slightly depending on your screen, device and display settings.
Product packaging may occasionally be updated or changed without affecting the identity or essential characteristics of the product.
We reserve the right to modify or discontinue products and to limit product quantities or availability where reasonably necessary.
3. Orders
When you place an order through our online store, you are submitting an offer to purchase the selected products.
After placing your order, you will receive an order confirmation at the email address provided during checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of payment failure, suspected fraud, incorrect pricing or product information, stock unavailability, or where we are unable to deliver to the address provided.
If we cancel an order after payment has been received, the amount paid for the cancelled products will be refunded to the original payment method.
Please check your order details carefully before completing your purchase. If you need to request a change or cancellation, contact us as soon as possible at support@aphroditeskincare.com. We cannot guarantee that an order can be changed or cancelled once it has entered the fulfilment or shipping process.
4. Prices, Taxes and Payment
The prices displayed in our online store are the consumer prices applicable to the relevant market and include applicable taxes where required.
For consumers in the European Union, displayed selling prices include applicable VAT. VAT may be calculated according to the applicable rate in the country of destination.
EU consumer rules require the total product price to include applicable taxes, while additional delivery or other charges must be disclosed before purchase. European Union
Shipping charges, where applicable, are displayed separately at checkout before you complete your purchase.
For orders delivered outside the European Union, APHRODITE SKINCARE does not charge or collect customs duties, import duties or other customs-related charges at checkout. Depending on the destination country and applicable local regulations, customs authorities may impose additional duties, taxes or fees when your order enters the country. If such charges are imposed, they are the responsibility of the recipient and must be paid directly to the relevant authority or carrier.
Prices, promotions and discounts may change from time to time. The price applicable to your purchase is the price displayed and confirmed at the time you place your order.
Prices available through the APHRODITE SKINCARE online store may differ from prices offered by independent retailers, distributors, marketplaces or physical stores.
Payment must be successfully authorised before an order can be processed.
5. Shipping and Delivery
Available shipping methods, applicable shipping charges and estimated delivery times are displayed during checkout based on your delivery destination.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, adverse weather conditions, public holidays or other unforeseen events.
Once your order has been dispatched, we cannot guarantee the exact date or time of delivery. However, if your shipment is significantly delayed, please contact us at support@aphroditeskincare.com. We will contact the carrier and assist in investigating the shipment and resolving the issue.
If a parcel is lost during transit or arrives damaged, please contact us as soon as possible. We will investigate the circumstances, including with the relevant carrier where necessary, and work with you to provide an appropriate solution in accordance with your applicable consumer rights.
Orders are carefully packed before dispatch, with products protected to minimise movement and the risk of damage during transportation.
For consumer purchases where we arrange or offer the carrier, the risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, receive the goods, as required by applicable law. EU law expressly provides for this allocation of risk. EUR-Lex
6. Returns, Withdrawal and Refunds
Returns and refunds are governed by our Refund Policy.
Our voluntary return policy applies only to purchases made directly through the official APHRODITE SKINCARE online store. Products purchased from independent retailers, distributors, marketplaces or other sellers must be returned to the original place of purchase.
Consumers may also have statutory rights, including the 14-day right of withdrawal applicable to qualifying distance purchases in the European Union. Nothing in these Terms or our Refund Policy limits rights that cannot legally be excluded or restricted.
7. Product Information and Use
Our products should be used according to the instructions and warnings provided on the product packaging or product page.
Information provided through our website regarding cosmetics, ingredients, skincare or product use is intended to provide general product information and does not replace professional medical advice, diagnosis or treatment.
If you have a known allergy or sensitivity, please review the product information and ingredient list before use. When trying a new cosmetic product, we recommend performing a patch test before first use, particularly if you have sensitive or reactive skin. If irritation or an adverse reaction occurs, discontinue use.
8. Intellectual Property
The content of this website, including the APHRODITE SKINCARE name and branding, logos, product names, text, photographs, graphics, videos, designs and other original content, is owned by or licensed to APHRODITE SKINCARE and is protected by applicable intellectual property laws.
You may access and use the website for your personal, non-commercial use.
You may not reproduce, distribute, modify, republish, commercially exploit or otherwise use our protected content without our prior written permission, except where permitted by applicable law.
Third-party names, trademarks and content remain the property of their respective owners.
9. Reviews and User Content
Where our website allows you to submit a product review, photograph or other content, you are responsible for ensuring that the content is accurate, lawful and does not infringe the rights of another person.
By submitting content for publication on our website, you grant us permission to display and use that content in connection with our website, products and marketing activities.
We reserve the right to moderate or remove content that is unlawful, abusive, misleading, fraudulent, offensive, unrelated to the product or otherwise violates these Terms.
10. Third-Party Services and Links
Our website may contain links to, or use services provided by, third parties, including payment providers, shipping providers, social media platforms and other technology providers.
We are not responsible for the content, privacy practices or services of independent third-party websites that you choose to visit.
Please review the applicable terms and privacy policies of those third parties where appropriate.
11. Relationship with Shopify
Our online store is powered by Shopify, which provides the e-commerce technology used to operate the website and process certain aspects of the Services.
However, purchases made through our store are transactions between you and Emprise Group I.K.E., trading as APHRODITE SKINCARE, not Shopify.
The original Shopify Terms specifically distinguished Shopify from the merchant in this way. Pasted markdown
Personal information processed through the online store is handled as described in our Privacy Policy and, where applicable, Shopify's own privacy documentation.
12. Errors and Availability
We make reasonable efforts to ensure that information on our website is accurate and up to date.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping charges or delivery estimates.
Where an obvious error occurs, we reserve the right to correct it. If an error materially affects an order you have already placed, we will contact you and, where appropriate, give you the option to proceed on the corrected basis or cancel the affected order for a refund.
13. Acceptable Use
You may not use our website for unlawful or fraudulent purposes, interfere with its operation or security, attempt to gain unauthorised access to the website or related systems, introduce malicious software, collect personal information about other users without lawful authority, or infringe our intellectual property rights or those of others.
We may restrict or terminate access to the website where reasonably necessary to protect our Services, customers or legal rights.
14. Liability and Consumer Rights
We take reasonable care in providing our Services and fulfilling orders.
To the extent permitted by applicable law, we are not responsible for losses resulting from circumstances outside our reasonable control or for losses that were not reasonably foreseeable.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.
In particular, nothing in these Terms affects your mandatory rights as a consumer, including your rights relating to defective, damaged or non-conforming goods.
15. Privacy
The collection and processing of personal information through our website is governed by our Privacy Policy.
Information regarding our use of cookies and similar technologies is available in our separate Cookie Policy.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices or applicable legal and regulatory requirements.
The version applicable to your purchase is the version in effect when your order is placed.
Any updated Terms will be published on this page together with the updated revision date.
17. Governing Law and Consumer Rights
These Terms and purchases made through our online store are governed by the laws of Greece, subject to any mandatory consumer protection rights that may apply to you under the laws of your country of residence.
Nothing in these Terms deprives consumers residing in the European Union or other applicable jurisdictions of protections that cannot be excluded by agreement.
18. Contact Information
The APHRODITE SKINCARE online store is operated by:
Emprise Group I.K.E.
trading as APHRODITE SKINCARE
3is Septemvriou 39
Gazi, 71414 Crete
Greece
Email: support@aphroditeskincare.com
Telephone: +30 2810 372128
VAT Number: EL800988790
Greek Business Registry (G.E.MI.) Number: 146413827000